Cooley Group Awarded Best of Print and Digital for Fourth Straight Year
Rochester Chamber member The Cooley Group was presented with Butler Street’s annual Best of Print and Digital Award on February 6th for customer service and loyalty. 2020 marks Cooley Group’s 4th consecutive year earning this prestigious award, among only three other companies to do so, placing them within the top 1% of the industry nationwide. Best of Print & Digital provides benchmarking data and growth plans for the participating companies in the industry. Only those companies achieving a level of excellence in providing a frictionless customer experience are recognized each year.
“It is no secret that customer experience is the new battleground for business. This year’s winners have clearly demonstrated they consistently win that battle, resulting in higher customer loyalty, more proactive referrals and profitable growth,” stated Butler Street’s founder and managing partner, Mike Jacoutot.
The Cooley Group has won this award annually, since 2016. Their win puts them in an elite group of only nine other companies, out of over 30,000 nationally.
“We are extremely proud to be recognized by our customers for the fourth year in a row as one of the elite advisors and distributors in the print, promo, brand and digital industry. There is no greater endorsement of the dedication of our employee owners and the quality of service we provide than when it comes directly from our customers…As we enter the company’s 75th of year of doing business, these pillars of success will continue to differentiate us as an innovative leader in brand awareness and solutions that allow us to deliver measurable results for our customers,” said Cooley’s president Phil Yawman.
The Cooley Group’s services include printing, promotional products, specialty printing, branded apparel and technology solutions. Their recent implementation of state-of-the-art eCommerce platforms and technologies is the latest example of their continued commitment to creating value from competitively differentiated customer experiences. As an employee owned company, Cooley’s focus is on customer satisfaction and creating value added relationships that provide efficient and economical solutions to customers’ business goals.