Roc Industrial LLC Awarded ISO 9001:2015 Certification
Rochester, NY (April 17, 2025) – Roc Industrial LLC is pleased to share that it has earned its ISO 9001:2015 certification. The certification reflects Roc Industrial LLC’s commitment to excellence in all aspects of its industrial parts supply and repair services, from product testing, repair and delivery to customer service and support.
Roc Industrial LLC’s ISO 9001:2015 certification applies to its new location, a 5200 sq. ft. facility in Rochester, NY, which houses its extensive supply of new, used, and refurbished industrial automation equipment, its repair facilities, and its customer service team. Prior to this location, Emad Kadhim, Roc Industrial LLC’s President and Co-Founder, operated the business from his home in Henrietta, NY with the help of his sons.
“Each of our employees know that quality assurance and the best customer service experience starts with them,” Kadhim said. “Our dedication to this belief is the reason we have been successful, and our customers drive all that we do. While we were already strongly committed to quality and customer service, we are proud to earn this certification, which reflects a lot of hard work across our company through the years.”
ISO 9001:2015 is a globally recognized international standard Quality Management Systems (QMS) made up of seven Quality Management Principles (QMPs): Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-based Decision-making, and Relationship Management
ISO 9001:2015 certified companies must continually demonstrate the guidelines of each category to retain certification. Kadhim looks forward to this challenge. His son and Co-Founder, Ahmad Hasan, notes that the standards provide a “strong road map for continual process improvements that will continue to ensure the best experience for our customers as we grow.”
About Roc Industrial LLC
Roc Industrial is a family-owned and operated business based in Rochester, NY, that specializes in supplying high-quality refurbished industrial parts and repair services for various industries. It serves clients both nationally and internationally, but its favorite clients are local.
More information about Roc Industrial LLC is available at rocindustrial.com.